Calgary Mind & Wellness Clinic
Privacy Policy
Clear information about how we handle personal information shared through our website, consultation requests, and related communications.
Last updated: September 12, 2026
Our commitment to privacy
Calgary Mind & Wellness Clinic (“CMWC,” “we,” “us”) respects your privacy. This policy explains how we collect, use, disclose, protect, and retain personal information provided through our website, consultation requests, and related communications.
If you become a client, clinical and health information is handled separately under our professional, legal, and record-keeping obligations.
Keep online inquiries private
Please do not submit clinical or emergency information through a website or Meta lead form, including diagnoses, symptoms, medications, or treatment history.
For a child or teen inquiry, a parent or guardian should provide their own contact details and avoid including the child’s clinical information.
Information we collect
We may collect information you provide directly, including your name, email address, phone number, appointment or consultation preferences, and messages you send us.
How we use information
We use personal information to respond to inquiries, arrange consultations and appointments, provide requested services, administer the clinic, maintain security, meet legal and professional obligations, and improve our website and communications.
Meta lead forms and advertising
If you submit a form through Facebook or Instagram, Meta may prefill and process information under Meta’s own terms and privacy policy. CMWC receives the information you choose to submit so our team can respond to your consultation request.
Website analytics and cookies
Our website may use cookies and privacy-restricted analytics or advertising tools to understand website use and measure whether advertising leads to visits or consultation-booking actions. We do not intentionally send clinical information, appointment details, or form responses to advertising platforms.
Sharing and service providers
We may use service providers that support website hosting, scheduling, communications, analytics, and advertising. They may process personal information only as needed to provide those services, subject to their contracts, privacy terms, and applicable law. We may also disclose information when required or permitted by law.
Consent and choices
By providing personal information, you consent to its collection, use, and disclosure for the purposes explained at the time of collection and in this policy. You may withdraw consent, subject to legal, clinical, and contractual limitations.
Safeguards and retention
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information. We retain personal information only as long as reasonably necessary for the purposes described or as required by professional and legal obligations, after which it is securely destroyed or anonymized where appropriate.
Access and correction
You may request access to, or correction of, personal information under our control, subject to applicable legal exceptions.
External services
Our website may link to services such as Jane, Facebook, and Instagram. Their privacy practices are governed by their own policies.
Changes to this policy
We may update this policy periodically. The current version and its effective date will appear on this page.
Privacy questions or requests
Calgary Mind & Wellness Clinic
301 14 Street NW, Suite 302A, Calgary, Alberta T2N 1Z7
Email: info@calgarymindclinic.ca
Phone: 780-978-9010
This page explains CMWC’s general privacy practices for website and consultation inquiries. It does not replace service-specific consent, clinical-record, or emergency procedures.